Refund policy

Returns

We offer a 30 day return policy from the date of purchase. Proof of purchase required.

Items must be unused and in the original packaging. Sale items are not eligible for refunds.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at usa@ngasoccer.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at usa@ngasoccer.com. The time it may take for your exchanged product to reach you, may vary.

All refunds and exchanges should be sent to:

NGA Soccer USA
1275 Washington Ave,
Suite 5
San Francisco, CA 94108.

You will be responsible for return and exchange shipping costs. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.